Role Purpose

To create a positive and welcoming impression of Nesma & Partners by providing excellent customer service and administrative support through answering all calls and transferring them to the respective people for all employees to benefit from reception services.

Key Accountabilities

Operational Direction

• Welcome and greet visitors, clients, or customers with a friendly and professional demeanor by providing a warm and inviting atmosphere to create a positive first impression.
• Manage incoming phone calls and route them to the appropriate departments or individuals and take messages in order to provide basic information to callers.
• Respond to inquiries from visitors and callers, providing information about the company's products, services, or general queries and direct the inquiry to the relevant person or department for a better work process.
• Assist in scheduling appointments for clients or employees with various departments or individuals within the organization to ensure that appointments are spaced appropriately, reducing waiting times and preventing scheduling conflicts.
• Receive, sort, and distribute incoming mail and packages.
• Assist in arranging outgoing mail or packages to reduce waiting times and prevent scheduling conflicts.
• React calmly and efficiently in case of emergencies, such as accidents or medical incidents, by alerting the appropriate personnel and authorities.
• Assist with additional tasks or projects assigned by management or supervisors, contributing to the smooth functioning of the office.

Key Accountabilities

Policies, Systems, Processes & Procedures

• Follow all relevant office support processes, policies, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Quality, Health, Safety & Environment (QHSE) Management

• Conduct all activities in a safe and environmentally responsible manner in compliance with internal policies and guidelines.

Reporting

• Assist in the preparation of timely and accurate reports to meet office support requirements, policies, and quality standards.

Key Accountabilities

Key Accountabilities

Key Accountabilites

Key Accountabilities

Technical Essential

Education/Certification

• High School/Vocational Diploma or equivalent.

Experience

• 2-4 years’ related experience in roles within similar positions.

Languages

• English
• Arabic

Skills

• Administrative Assistance, Customer Service, Confidentiality & Data Privacy, Office Supply and Inventory Management, Meeting Event & Coordination, Document Control.

Techical Preferred

Behavioral Essential

Skills

• Customer Focus, Decision Quality, Cultivates Innovation, Action Oriented, Ensures Accountability, Collaborates, Communicates Effectively, Self-Development, Situational Adaptability.